When trying to import an image I get an error "Unsupported file extensions" and the image is not imported. Answer: The usual culprit is Windows hiding the file extensions. For example when looking at the contents of a folder a file will be named... Read More

tried to open it and received the message "unsupported screen settings. Set small fonts and restart windows" . do you know what this is?     Solution:   On windows 8, Select the Desktop square. Right click on the Desktop and select... Read More

when I click on the posture pro icon I get an error asking me "do you want to remove file TB105R.SKB". I click no a few times and it opens to the program page but when I get in it says it cannot find the Book whatever and I when I press Start... Read More

If you receive an error in Posture Pro "Error Writing Image File" it is usually caused by a database record mis-match. This can happen when an exam is not fully saved due to a computer glitch.   This type of error will require a remote support... Read More

Hi After transferring a license to another computer I cannot open the software on the new one any longer. The error message says: C:\PPV\00\pp.exe Another program is currently using this file" I shall need to use this computer with... Read More

Hi How do I merge my patient data from two computers in the office onto one of these two? They do not share the same data so there won't be any conflict between them. Many thanks Rachael   Unfortunately, there is no method of merging... Read More