General Software Support

the general thinking is that everyone gets shorter as they get older. Quite often this loss of height actually comes from the head moving forward of the shoulders. When that happens the vertical distance between the ear and shoulder shortens. When... Read More

When is it necessary to adjust the camera tilt compensation tool? Obviously it is critical to the results of posture pro to have the camera level . I've found the easiest way to do this is to hold a small bubble level on the camera. As you're ready... Read More

all of the physics calculations performed in the software are based on averages and assumptions. We know the average weight of the head is 11 pounds so that is the figure used in some of the calculations. Based on the results of the distance between... Read More

The purpose of this stick model is simply a quick visual representation of offsets. It's a remnant of very early versions of the software that I've retained due to customer comments. Personally I don't use it as it's not really necessary. You can... Read More

   The patient should stand with their feet about shoulder width apart, providing a good foundation. If the shoes are new, have them remove the shoes and stand with bare feet or with socks on. If the shoes appear to be broken in, they can... Read More

if you look inside the instruction manual, you'll see we have a listing for what these various ranges mean. The accuracy of the software is plus or -1°. So it has a very narrow range of what normal would be. Anything above 2° of offset needs... Read More

Send a Posture Pro exam by e-mail is easy. It requires that you have a pdf printer driver installed, then select that as the printer for the Posture Pro report.   Step one is to download and install a free pdf printer driver. We recommend... Read More

Issue: When we ADD RECORD to posture pro (for any New Patient into the practice) and then select the patient's file to upload the photo, we have someone else already in the file. It is as if it is picking up someone else's old posture photo. Any... Read More

Before I downloaded a Posture Pro update, I uninstalled the old Posture Pro. Now the code does not work.     ANSWER: If this is the same machine, Quite often the red uninstall button at the Posture Pro registration screen is thought to... Read More

What code is posture pro billed under and for how much? In addition, how much do most insurances pay for this device? While there are two ICD-9 and IDC-10 diagnosis codes for posture, there are no specific CPT codes. Currently there is no... Read More