General Software Support

We are also having problems with the size of the screen. The screen seems to be too long. It cuts off at the bottom of the "Loss of Height" box and at just below the knees in the patient pictures. There is no way for us to scroll any further down the... Read More

In cleaning up files, I deleted a necessary file. PP startup error says "This executable requires the asymetrix tooolbook runtime system. Make sure its installed and in the PATH.       Reinstall Posture Pro. DO NOT UNINSTALL, just... Read More

After years of service my laptop died. When trying to install Posture Pro (32 Bit) on my new computer it tells me it is incompatable with 64 bit version of Windows 7. Please advise.           Posture Pro 8 is compatible... Read More

I'm saving the measurement of 11 inches - following the manual. However, when I go back and check the measurement remains "19" and not "11".     Posture Pro's calibration settings in an ini file that Posture Pro uses for... Read More

  Do not start the exam with a double click. Single click on the Get Posture Number button, then single click on the five anatomical points. Read More

By mistake I clicked on the backpack. There is no cancellation button so I had to go right out of the program and then start all over again Read More

OK Button accepts the readings for the Loss of Height feature. See the instruction manual or video help for full details. Read More

You click for the picture you want to apply the compensation to. Read More

Sounds like you did not understand the procedure for the exam you wanted. First, clicking on the exam type (Posture Number), or the anatomical area, requires a single click. Starting with a double click places the first point of the exam at the spot... Read More

No. The working area is fixed at 1024x762 so we can control the accuracy of the software. Fixing the screen size ensures the same number of pixels used in each exam, regardless of the computer used. Read More