General Software Support

How can I change the exam orientation from AP to PA?   To change this orientation, hold down the Shift key and left click on either the IMPORT AP or Import Lat button. Whichever you click on will change to the opposite orientation. The... Read More

In the middle of a Posture Number exam I notice an error and I want to start over. How do I do that?     Once you start an exam you must complete the sequence for that exam. For example, if you miss the third point in the PN exam you... Read More

My images in Posture Pro are coming in upside down.     On the Posture Analysis screen, between the two cartoon figures, is the directional rotation button. Click that button and then re-import the image. The rotation will change 180... Read More

If you receive an error in Posture Pro "Error Writing Image File" it is usually caused by a database record mis-match. This can happen when an exam is not fully saved due to a computer glitch.   This type of error will require a remote support... Read More

When trying to import an image I get an error "Unsupported file extensions" and the image is not imported. Answer: The usual culprit is Windows hiding the file extensions. For example when looking at the contents of a folder a file will be named... Read More

How Can I view an exam after saving it.       Click on the thumbnail image of the exam. At the next screen click on View Exam. You can look at and export the exam as an image file.   You cannot edit an exam after it has been... Read More

Hi After transferring a license to another computer I cannot open the software on the new one any longer. The error message says: C:\PPV\00\pp.exe Another program is currently using this file" I shall need to use this computer with... Read More

Hi How do I merge my patient data from two computers in the office onto one of these two? They do not share the same data so there won't be any conflict between them. Many thanks Rachael   Unfortunately, there is no method of merging... Read More

Hi How do I merge data from two computers onto one. I have been in touch with Dr Joe Ventura for the last hour.   Presently, there is no method available in the software to merge two databases together .if this is attempted records from one... Read More

The shortcut to PP8 says "the item pp.exe this shortcut refers to has been changed or moved."　 and I can't open program.　 Any ideas? Right click on the shortcut icon and select properties. It will show where the shortcut is... Read More