General Software Support

In Windows 8, tried to open it and received the message "unsupported screen settings. Set small fonts and restart windows" . do you know what this is?

Nov 7, 2013 unsupported screen settings. Set small fonts and restart 0 0 1.89K 0/5 (0 Vote)

tried to open it and received the message "unsupported screen settings. Set small fonts and restart windows" . do you know what this is? Solution: On windows 8, Select the Desktop square. Right click on the Desktop and select... Read More

Not a number when recovering from PPARC folder

Nov 6, 2013 Recover, PPARC, Not a Number 0 0 2.30K 0/5 (0 Vote)

I'm having trouble recovering a back up from my old computer. After the backup is completed an error message appears 'not a number'. When choosing the folder to recover from I have been selecting the folder 'PPARC000', is that correct? or do i... Read More

No Desktop Icon Created in Posture Pro

Mar 14, 2013 no icon, no posture pro icon 0 0 1.32K 0/5 (0 Vote)

After I install Posture Pro there is no desktop icon and no way to open the software. ANSWER: Make sure you are logged on as the administrator or as a user with full privileges. That's the only way to fully install software. Microsoft... Read More

Cannot Load DLL

Nov 12, 2012 cannot load dll 0 0 1.41K 0/5 (0 Vote)

I am working with Hee Nam Park who is a chiropractor in Highland Park New Jersey. When I open posture pro I get an error message stating, Cannot load DLL. What can I do about this message? Thank you. ANSWER: This is a strange... Read More

loading PP8 on to a tablet

Nov 12, 2012 Android, iPad, iPod, iPhone, Tablet 0 0 1.34K 0/5 (0 Vote)

I submitted a ticket earlier. The file is downloaded onto the tablet, but it will not let me install a .exe file. Can you please call or e-mail Dr VanHeule at drhans@drvanheule.com or 828-406-2953 since he is the one that does our technical stuff. ... Read More

Red dots not showing up on pictures

Nov 12, 2012 red dots, dots 0 0 2.39K 0/5 (0 Vote)

After uploading the photo the red dots are not showing up on the patients picture to click on to get the analysis. ANSWER: The software does not generate the red dots. These are adhesive dots, 3/4" found at an office supply store. They... Read More

2: Updating issue and Windows 8 compatiblity

Nov 12, 2012 Windows 8, Upgraded to 1.5 and code does not work. 0 0 1.34K 0/5 (0 Vote)

1. I just updated from build 1.00 to 1.5 PP8 and the unlock code did not transfer, it is asking for a code. 2. Is this software Windows 8 compatible ANSWER: We use a different security routine for build 1.5 so you will... Read More

saving the posture picture (with the analysis (red lines and angles)) as a jpeg photo so we can upload it to the patient file?

Feb 22, 2012 Export Exam 0 0 2.28K 0/5 (0 Vote)

saving the posture picture (with the analysis (red lines and angles)) as a jpeg photo so we can upload it to the patient file? To save and export the image, save the exam, click on the thumbnail, then click on View. On the next screen... Read More

The screen seems to be too long. It cuts off at the bottom of the "Loss of Height" box and at just below the knees in the patient pictures. There is no way for us to scroll

Feb 22, 2012 screen resolution, screen not long enough 0 0 5.38K 0/5 (0 Vote)

We are also having problems with the size of the screen. The screen seems to be too long. It cuts off at the bottom of the "Loss of Height" box and at just below the knees in the patient pictures. There is no way for us to scroll any further down the... Read More

PP startup error

Feb 20, 2012 This executable requires the asymetrix tooolbook runtime system. Make sure its installed and in the PATH. 0 0 2.75K 0/5 (0 Vote)

In cleaning up files, I deleted a necessary file. PP startup error says "This executable requires the asymetrix tooolbook runtime system. Make sure its installed and in the PATH. Reinstall Posture Pro. DO NOT UNINSTALL, just... Read More

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