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 General Software Support

Cannot Load DLL

I am working with Hee Nam Park who is a chiropractor in Highland Park New Jersey. When I open posture pro I get an error message stating, Cannot load DLL. What can I do about this message? Thank you.     ANSWER: This is a strange... Read More

loading PP8 on to a tablet

I submitted a ticket earlier. The file is downloaded onto the tablet, but it will not let me install a .exe file. Can you please call or e-mail Dr VanHeule at drhans@drvanheule.com or 828-406-2953 since he is the one that does our technical stuff. ... Read More

Red dots not showing up on pictures

After uploading the photo the red dots are not showing up on the patients picture to click on to get the analysis.   ANSWER:   The software does not generate the red dots. These are adhesive dots, 3/4" found at an office supply store. They... Read More

The screen seems to be too long. It cuts off at the bottom of the "Loss of Height" box and at just below the knees in the patient pictures. There is no way for us to scroll

We are also having problems with the size of the screen. The screen seems to be too long. It cuts off at the bottom of the "Loss of Height" box and at just below the knees in the patient pictures. There is no way for us to scroll any further down the... Read More

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